Find a career with Mediacom and solve problems with a
smile…. General Job Duties: Assist
Mediacom in maintaining our revenue stream by resolving problems
and influencing customers not to leave Mediacom Communications or
downgrade their services. Specific
Responsibilities Resolve customer
complaints and situations calmly and courteously. Troubleshoot and
resolve service, pricing and technical problems for customers by
asking questions.
Meets retention goals set by Company/department. We are Seeking Customer
Service & Retention Representatives Job ID
5414 The shift available
is 12 pm – 9 pm and requires Saturday availability. The call center
is closed on Sunday. All applicants must
have: High School Diploma or
equivalent
Ideal candidates will have two to five years of customer
service experience
Customer-oriented mentality
Ability to operate a
computer
Effective listening skills with high level of
empathy
Effective verbal communication skills, including grammar
and tone
Ability to probe and correctly identify customer
needs/concerns
Exceptional sales skills in order to save and upgrade
customers
Self-motivator – upbeat and with a high energy
level What we
offer Career growth
opportunities
Paid Training
Base Salary plus bonus possibility 401 (k) Medical, Dental,
Vision Life
Insurance
Stock Purchase plan
Discounted cable, Internet, Phone To view job description
and to apply now, please go to our website.
http:/careers.mediacomcc.com Please
click on ID # 5414 Mediacom is an equal opportunity employer EOE m/f/d/v When applying for this position, please mention
you found it on JobDig.
All Regions Jobs from JobDig
Job blog for recent updates about job availability and trend